Legal
Terms & Conditions
Placeholder terms provided as a starting point — please review before publishing.
Bookings
Appointments are confirmed once a date and time are agreed by phone, WhatsApp or through this website. Appointments are recommended; walk-ins are accepted only when a chair is free.
Lateness
Please arrive on time with clean, makeup-free eyes. Arrivals more than 15 minutes late may need to be shortened or rescheduled so the following client is not affected.
Cancellations
We ask for at least 12 hours' notice to reschedule. Cancellations within 6 hours of your slot, or no-shows, may attract a 50% booking fee payable before your next appointment.
Refills
Refills apply within three weeks of your last visit and where at least 40% of extensions remain. Outside of this, the appointment is charged as a new full set.
Aftercare & retention
Retention depends heavily on aftercare. We provide written aftercare guidance at every appointment; complimentary fixes within 48 hours are offered at our discretion where fewer than 10 lashes have been lost.
Health & liability
Please disclose any eye conditions, allergies or recent eye procedures before treatment. A patch test is available on request. We reserve the right to decline a service where treatment would not be safe.
Payments
We accept cash, credit cards, mobile money and NFC payments. Prices displayed are starting prices and may vary with set design and lash density.
Questions
Reach us at hello@lashhivestudio.co.ke or 0776 559762.